Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options.

We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale. 

About this Role:

Farmer's Fridge is looking for a highly motivated and experienced Manager, Account Management to drive retention and client satisfaction for our Fridge and wholesale accounts. This role will be responsible for onboarding new clients, managing relationships with enterprise retail partners (including big box retail and airport retailers), and ensuring operational excellence. The Account Manager will lead a direct report while collaborating cross-functionally with distribution, demand planning, finance, and sales to ensure a seamless customer experience.

Key Responsibilities

• Retention: Maintain relationships with positive-margin Fridge and wholesale accounts, ensuring retention goals are met.
• Portfolio Management: Remove, relocate, and renegotiate underperforming locations to ensure portfolio excellence 
• Enterprise Retail Management: Serve as the primary point of contact for big box retail and airport retailers, ensuring operational and contractual commitments are met.
• Client Onboarding: Ensure smooth onboarding by confirming key operational details collected during the sales cycle, including access hours, badging requirements, install location, and site readiness.
• Operational Excellence: Work closely with distribution and demand planning teams to resolve accessibility issues and troubleshoot service level issues
• Business Reviews: Conduct regular business reviews with Tier 1 clients, identifying opportunities to improve service, resolve issues, and drive additional revenue.
• Ticket Management: Oversee the team handling client-related tickets, ensuring they are prioritized based on client tier and resolved promptly.

Qualifications & Experience

• 7+ years of account management experience, preferably in CPG, food service, or retail.
• 4+ years of team management experience, including direct reports.
• Bachelor’s degree in Business or a related field.
• Strong organizational and detail-oriented mindset with the ability to manage multiple priorities.
• Proven ability to collaborate cross-functionally with distribution, demand planning, finance, and sales teams.
• Strong analytical skills with the ability to understand a P&L.
• Excellent communication and relationship-building skills, with the ability to navigate complex client organizations.

The base salary range for this role is $75,000 to $120,000. The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.

In addition to base salary, this position is eligible for company performance-based/performance (sales) bonuses and equity.

We provide a comprehensive benefits package, including:

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)

Benefits at Farmer's Fridge:

In This Together - We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback. 

Happier Workdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.  

Never run on empty - Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after four years of service. 

Farmer’s Fridge Diversity Statement:

"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures