Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options.

We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale. 

About this Role:

The Customer Success Associate I is responsible for the daily customer interactions and success of our Fridges. Your goal will be to provide an excellent customer experience and work cross-functionally to address customer-related questions. You will engage with our customers over email and text to resolve their order-related issues and be the eyes and ears of our customer’s experience.

What You’ll Do:

• Answer approximately 80 emails and text messages per day 
• Address time-sensitive issues, such as payments, account questions, Fridge issues, or troubleshooting professionally.
• Develop expertise in all Farmer’s Fridge customer service platforms including, but not limited to: Customer Management Systems, ordering processors, payment systems, Zendesk
• Work cross-functionally with the AppOpps and Tech teams to resolve issues that arise with customer orders or specific Fridge locations
• Identify trends and escalate to your manager promptly
• Issue refunds and provide coupons when appropriate to customers who have had an issue with their purchase
• Effectively resolve customers’ questions and issues promptly
• Engage positively with customers sharing their Farmer’s Fridge experience

What are we looking for in a Customer Service Associate?

• 1-2 years of experience relevant to the above
• A demonstrated track record of positive customer support interactions
• Experience in a high-growth, rapidly changing environment, preferably in the food space
• The ability to operate in ambiguous situations and be flexible as the organization changes and grows - we are in a new place every quarter!
• A highly-motivated individual who excels when working autonomously and can attain daily KPis.
• Above average in technological fluency
• Experience using Zendesk or another customer service platform is a plus!

Farmer’s Fridge Diversity Statement:

"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Benefits at Farmer's Fridge:

In This Together - We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu menu feedback. 

Happier Workdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.  

Never run on empty - Daily Farmer's Fridge meal, draft cold brew and beer, and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after four years of service. 

Innovate & Elevate - We're all teachers and learners. You'll grow, and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your personal bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Farmer’s Fridge Diversity Statement:

"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures